Privacy Policy

1. Introduction

Hauntly (“the App”) is developed by Frumpets Ltd (“we,” “us,” “our”). This Privacy Policy explains how we collect, use, and protect your information when you use the Hauntly mobile application and our website at hauntly.me.

Contact: support@hauntly.me

2. Information We Collect

Data Stored on Your Device Only (Not Transmitted)

The following data is created and stored locally on your device. It is never sent to our servers or any third party unless you explicitly choose to share it:

• Audio recordings (EVP sessions)
• Photos and videos
• EMF sensor readings
• Ghost hunt notes, markers, and journal entries

Data Collected by Third-Party Services

3. Advertising (Google AdMob)

We display ads to free-tier users using Google AdMob. Premium subscribers do not see any ads. AdMob may collect:

• IP address (for approximate location)
• Device advertising identifier
• App usage and ad interaction data

This data may be used to show personalised ads based on your interests. You can opt out of personalised ads at: adssettings.google.com

For more information, see Google's partner policy.

4. Crash Reporting (Sentry)

We use Sentry to identify and fix bugs. Sentry collects:

• Crash logs and error reports
• Device type and OS version
• App state at time of error

This data does not include personal information and cannot be used to track you across apps.

5. Analytics (Firebase Analytics)

We use Firebase Analytics, provided by Google, to understand how users interact with the App. This helps us improve features and fix usability issues. Firebase Analytics collects:

• Screen views and feature usage (e.g. which tools you use most)
• Session duration and frequency
• Device type, OS version, and general location (country/region)
• App events (e.g. starting a ghost hunt, opening the camera)

This data is anonymous and cannot be used to identify you personally. No recordings, photos, or personal content is ever sent to Firebase. You can learn more about how Google handles analytics data in Google's Privacy Policy.

6. Subscription Management (RevenueCat)

We use RevenueCat to manage Hauntly Pro subscriptions and in-app purchases. RevenueCat collects:

• An anonymous app user ID (not linked to your identity)
• Purchase and subscription history
• Subscription status (active, expired, trial)
• Device platform (iOS or Android)

RevenueCat does not collect your name, email, or any personal contact information. All payment processing is handled by the Apple App Store or Google Play Store — we never see or store your payment details.

For more information, see RevenueCat's privacy policy.

7. Device Permissions

All recordings and media remain on your device unless you explicitly choose to share them.

8. Children's Privacy

Hauntly is not directed at children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately.

9. Your Rights

We do not collect or store any personal data on our servers. All your ghost hunt data stays on your device and is fully under your control — you can delete it at any time by removing recordings, clearing app data, or uninstalling the App.

For data collected by third-party services (Google AdMob, Firebase Analytics, Sentry, and RevenueCat), you can exercise your rights directly:

• Personalised ads (AdMob): Opt out via your device's ad settings or at adssettings.google.com
• Analytics data (Firebase): Anonymous and aggregated. You can reset your advertising ID in your device's settings to disassociate future data.
• Crash data (Sentry): Automatically deleted after 90 days. This data is anonymous and cannot identify you.
• Subscription data (RevenueCat): Anonymous and linked only to a random app user ID. You can manage or cancel subscriptions through your device's app store settings.

If you have any questions or concerns, contact us at support@hauntly.me.

10. Data Retention

• Local app data: Stored until you delete it or uninstall the App
• Crash reports: Retained by Sentry for 90 days
• Ad data: Subject to Google's retention policies
• Analytics data: Retained by Firebase for 14 months, then automatically deleted
• Subscription data: Retained by RevenueCat while your subscription is active, subject to RevenueCat's retention policies

11. Security

All data transmitted to third-party services uses TLS encryption. Your ghost hunt data (recordings, photos, notes) stays on your device and is never transmitted to our servers.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy in the App and on this page. Your continued use of the App after changes are posted constitutes your acceptance of the revised policy.

13. Contact Us

If you have questions about this Privacy Policy, please contact us at support@hauntly.me.